ITIL (Foundations)

Overview: IT service management best practices — incident, problem, change management, service lifecycle.

Modules

1. ITIL foundations & service lifecycle

2. Service strategy & design basics

3. Service transition & operation processes

4. Incident, problem, change & release management

5. Service level & performance metrics

6. Tools & process implementation case studies

Duration & Schedule

• Weekday: 2–4 weeks (Foundations)

• Weekend: 4–6 weeks

Career outcomes

• IT Service Manager / ITSM Analyst / Process Manager

Avg Salary (est.)

• India: ₹5 LPA → ₹18 LPA

• US: $70k → $140k

Course benefits

• Process-driven operations know-how

• Prepares for ITIL certification exams